Privacy Policy

Mediwhole (“we”, “our”, or “us”) operates the Mediwhole mobile application and website (https://mediwholebd.com). This page informs you of our policies regarding the collection, use, and disclosure of personal and business information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information Collection and Use

While using our Service, we may ask you to provide certain personally identifiable and business information, including but not limited to:

• Business Name
• Owner Name
• Business License Number
• Email Address
• Phone Number
• Delivery Address

This information is used solely for providing and improving the Service, order processing, and account management.

2. Permissions Required

The Mediwhole mobile app may request access to:

• Internet Access: For sending and receiving order and product information.
• Camera: For uploading business-related documents or images (if required).
• Storage: To store cached product data for faster access.

We do not access any unnecessary data or personal content from your device.

3. Data Security

We take appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

4. Sharing of Information

• We do not sell, trade, or rent your personal or business information to any third parties.
• Your data may only be shared with trusted delivery and logistics partners solely for order fulfillment purposes.

5. Third-Party Services

Our Service may contain links to external sites. We are not responsible for the privacy practices of such other sites and encourage you to read their privacy policies.

6. Data Retention

We retain your personal and business information for as long as your account remains active or as needed to provide our Services. Specific retention periods are as follows:

• Account data (name, email, phone, business details): Retained for the duration of your account and for up to 2 years after account closure for legal and compliance purposes.
• Order and transaction records: Retained for up to 5 years as required by applicable financial and tax regulations.
• Device/cache data: Cleared when you uninstall the app or clear app storage on your device.

After the applicable retention period, your data is securely deleted or anonymized so that it can no longer be associated with you.

7. Data Deletion & Your Rights

You have the right to request the deletion of your personal data at any time. To submit a deletion request, you may:

• Email us at mediwhole.business@gmail.com with the subject line "Data Deletion Request" and include the email address associated with your account.
• In-app: Navigate to Profile → Settings → Delete Account to initiate account and data removal directly from the app.

We will process your request within 30 days. Please note that some data may be retained beyond this period where we are legally required to do so (e.g., tax records). You will be notified if any such exception applies to your request.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted in this section and will be effective immediately.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: mediwhole.business@gmail.com

Website: https://mediwholebd.com